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#EPISODE 55: 🔊 Mastering Workplace Conflict
The One Minute For: Conflict Data Insights, Wisdom from Experts, Enhancing Team Harmony
Art Voloshyn
May 28, 2024
IN TODAY’S EPISODE 👀
 4:38 |  Audio: #EPISODE 55 |  |
THE ONE MINUTE TO GET INSIGHT ✨
 | Workplace Conflict Statistics by Gitnux |
1:03 | Audio: #EPISODE 55-1 | |
Key Metrics
🧨 85% of employees at all levels experience conflict in the workplace.
🧨 Employee conflicts cost companies $359 billion per year in lost productivity.
🧨 29% of employees have thought about leaving their jobs due to conflicts at work.
🧨 88% of employees view conflict resolution as a critical leadership skill.
🧨 75% of employees believe fear of retribution prevents honest discussions about workplace conflict.
🧨 36% of workers avoid confrontations by ignoring conflicts.
Psychological issues from conflicts are common, impacting job satisfaction. At the same time, over half of managers see conflict as a driver for creativity and innovation.
SPONSORED CONTENT TO EXPLORE 👇
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THE ONE MINUTE OF EXPERT VOICE 🎙
 | Top 5 Conflict Resolution Quotes by Nally Ventures Team |
1:05 | Audio: #EPISODE 55-2 | |
Conflict can be an opportunity to understand the other person better or strengthen your relationship with them. It can also be a learning experience that changes your perspective or opens your eyes to new ways of thinking.
Here are thoughts from well-known and successful individuals to help you achieve this:
 | “Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude” William James, historian, and psychologist |
 | “Cooperation isn’t the absence of conflict but a means of managing conflict” Deborah Tannen, Researcher of Linguistics |
 | To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want” Marshall Rosenberg, psychologist, author |
 | “For good ideas and true innovation, you need human interaction, conflict, argument, debate” Margaret Heffernan, CEO and Keynote Speaker |
 | “The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them” Thomas Crum, author, seminar leader |
 | Resolving Team Conflicts by Harvard Business Review |
1:37 | Audio: #EPISODE 55-3 | |
Conflicts are common in team settings and can hinder productivity. However, with the right approach, they can be opportunities for growth and better teamwork. Here are four common types of team conflicts, how to identify them, and steps to resolve them effectively.
How to Do It:
Type 1. The Solo Dissenter (сenters around one individual, often seen as the "odd one out" or a "devil’s advocate").
Resolution:
✨ Understand Perspective: ask sincere questions to grasp his or her viewpoint.
✨ Private Intervention: address issues one-on-one to avoid scapegoating and uncover underlying problems.
Type 2. The Boxing Match (involves two individuals who persistently disagree).
Resolution:
✨ Private Mediation: resolve disputes privately to prevent the team from taking sides.
✨ Encourage Task Debates: If task-related, promote small-scale debates to enhance ideas and solutions.
Type 3. Warring Factions (occurs between two subgroups within the team, often with equal opposing sides).
Resolution:
✨ Introduce New Ideas: break deadlocks by adding new perspectives or alternatives.
✨ Facilitate Trade-offs: help subgroups understand underlying interests and negotiate.
Type 4. The Blame Game (involves the whole team, usually in response to poor performance).
Resolution:
✨ Focus on Collective Improvement: shift from blame to strategies for team-wide enhancement.
✨ Reaffirm Team Goals: reinforce the team’s objectives and identity to foster unity.
HR MEME 👶
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